About Us

Pam is a compassionate advocate with a true servant’s heart and more than 27 years of nursing experience. Throughout her clinical career, she has been known for building deep, trusting relationships with her patients and families—offering not only skilled care, but steady guidance, advocacy, and reassurance during some of life’s most vulnerable moments.

For over a decade, Pam has served as an Aging Life Care Manager and is a proud member of the Aging Life Care Association (ALCA). In this role, she supports older adults and their families through complex healthcare decisions, hospital-to-home transitions, memory care and assisted living placement, crisis intervention, and long-term care planning. Her strength lies in blending extensive clinical expertise with compassion, ensuring that every client receives personalized, ethical, and thoughtful care coordination.

A passionate community leader, Pam has served as co-chair of the Knox Alzheimer’s Tennessee Walk for the past three years and led as chair for the 2025 event. Her commitment to “making Alzheimer’s a memory” is fueled by a deep empathy for the challenges seniors and their families face.

Pam is known for her ability to navigate complicated medical systems, communicate effectively with healthcare providers, and advocate fiercely yet respectfully for her clients’ best interests. Families value her calm presence, strong clinical insight, and unwavering commitment to protecting dignity and quality of life at every stage of aging.

Pam resides in Knoxville, TN, and enjoys building lasting memories with her family.

Casey Rausin is a Registered Nurse and Board Certified Care Manager who has maintained board certification since 2014. She is also an Advanced Aging Life Care Professional with more than a decade of leadership experience in private pay home care and care management. She is an active member of the Aging Life Care Association and the Home Care Association of America, staying closely connected to national standards and industry advancement.

Locally, Casey has served families across East Tennessee in roles ranging from frontline Care Manager to Chief Operating Officer. She helped build and scale one of the region’s most respected private pay care organizations, integrating care management with home care services to create a more coordinated, accountable model of support. Her work focused not only on clinical excellence, but on structure, documentation, and clear communication so families always understood the plan.

Nationally, Casey partners with home care and care management leaders across the country through consulting, speaking, and facilitated peer groups. She works with agency owners and clinical leaders on care management integration, operational design, ethical standards, and sustainable growth. She is an active participant in national industry conversations and contributes to advancing professional care management standards.

Casey’s commitment to this work is personal. She cared for her father at home for fourteen years while he lived with significant physical limitations. That experience shaped how she views aging, responsibility, and advocacy. Her work in care management is, in many ways, a continuation of that season of life and a way of honoring her father by ensuring other families receive the advocacy, support, and dignity he deserved.

Our organization is built on advocacy. Every engagement is centered on protecting client dignity, strengthening family communication, and ensuring that decisions are aligned with each individual’s goals and values. 

Casey lives in Monroe County, Tennessee. She enjoys traveling, spending time with family, and continuing to invest in professional education that strengthens the care she provides.